Kiehl's is a brand of lip balm and lotion (and many other cosmetics,) that I adore. I'm as loyal to their brand as I am to L.L.Bean and Scott's tissue. Good value, good quality. Only Kiehl's has changed since being bought by Loreal. The customer service is not as personal. I have been
ordering the same lip balm for five years and recently called to order some more, and the person sent me a size smaller than I usually bought. I hadn't even thought to confirm the size.
I used to go into the Kiehl's original store when I worked on the Lower East Side around the millenium. I loved the history of the building and its neighborhood, Peter Stuyvesant's pear tree & all that. So enjoyed browsing with others in the homespun rarified atmosphere, always good music, beautiful people, staff in white coats. Samples galore, generous and satisfying. No matter how expensive the unguent, a handful of scented glycerine soaps, and a few tubes of this & that took the edge off the price. But online one only gets thin plastic envelopes of creams and such. No more soaps or vials or little bottles.
That's my consumer report for the day.
